Privacy Policy
Last updated 5 November 2026
This policy explains how L2X handles the personal information you share through this website. We follow the Australian Privacy Principles in the Privacy Act 1988.
What we collect
- Contact forms: your name, company, email, country, and if you choose, your phone number, company size, topic and message. We also record where on the site you used the form, and whether you want news from us.
- Download forms: your name, company, email, country and the document you asked for.
- Chat: the messages you send. If you ask us to contact you, also your name, email or phone number, and a summary of what you need.
- A coded version of your IP address, kept with each form and chat to prevent abuse.
We don't use cookies, analytics or any tracking. The chat keeps its session and your unsent message only in your browser.
How we use it
- To reply to your request or send the document you asked for.
- To send you news about our solutions, content and events, only if you ask for it. You can unsubscribe at any time.
- To prevent abuse of the website.
We don't sell your information or share it with other companies for their marketing.
Who can see it
Our sales and marketing teams. They may contact you by email and record your details in our customer management system.
We also use these service providers:
- Anthropic, in the United States, runs the AI assistant in the chat and the AI tools our team uses to review inquiries. Your chat messages and inquiries are sent to Anthropic for this.
- Cloudflare delivers the website and sees your IP address when you visit.
- Microsoft and Salesforce provide our email and customer management systems.
These providers may store or process information outside Australia, including in the United States.
How we store it
We store website submissions on our own server in Sydney, Australia. We delete form submissions after 2 years, and chats 90 days after their last message, or after 2 years if you sent an inquiry through the chat.
Access, correction and complaints
To see or correct your information, or to make a privacy complaint, email us at [email protected], call 1300 034 085 or write to Suite 10.04, 141 Walker Street, North Sydney NSW 2060. We reply within 30 days. If you are not satisfied with our reply, you can complain to the Office of the Australian Information Commissioner at oaic.gov.au.